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Payment: You may pay in full for your reservation at any time, but we only require 50% at the time of reservation if more than 30 days prior to arrival. Full payment is required at time of reservation if less than 30 days prior to arrival.
Cancellations: $75 cancellation fee if 60 or more days prior to reserved date. No refunds if canceling less than 60 days prior to reserved date, no shows, early departures, adverse weather conditions or in an unlikely event of a mechanical/electrical malfunction. Weather link - Hot Springs, NC Weather
Rescheduling: There is no fee for rescheduling your arrival and departure dates if you notify us 60 days or more prior to your arrival. If notifying us within less than 60 days prior to your arrival, there will be a $75 change fee. We are not able to reschedule your stay if you notify us less than than 15 days prior to your arrival. Reservations made far in advance (three or more months prior to arrival) may be changed with a $75 change fee. Reservations made far in advance (three or more months prior to arrival date) are not eligible for a refund 60 days after they were made. However, these reservations can be changed with a $75 change fee. We are not able to make acceptions to this policy. Thank you for your understanding.
Check in/out, Min Stay: Check in is anytime after 4 pm. Your confirmation will have the lock box code, which means you can arrive at your convenience and don't need us to meet you at the cabin. Check out is 11 am. Minimum stay 2 nights.
Security Deposit: We do not charge a security deposit, but we will ask for your credit card information prior to your arrival. Your credit card will not be charged unless this policy is violated or there are damages or missing items.
Pets and Smoking: NO PETS are allowed on the property at any time, and NO SMOKING is allowed inside the cabin. Guests are welcome to smoke outside or on the porch, please do not litter.
Security Deposit: We will require all guests, including online bookings through VRBO/Homeaway/Flipkey/Airbnb etc. to provide a valid credit card in lieu of the security deposit. We only place an authorization on the card, no charges will be made. The authorization will simply be voided a day or two after guests depart, similar to a hotel. In the event the NO PETS or NO SMOKING policy is violated, credit card on file will be charged $300. Smoking and pets affect future guests who may be allergeic. The guest who made the reservation and provided the credit card is responsible for others in their party regarding the NO PETS and NO SMOKING policy, excessive cleaning, missing items and any damages to the inside and outside of the unit occuring during their stay, and will reimburse the owner for any such items, excessive cleaning and/or damages.
Hold Harmless: Owner does not assume any liability for loss, damage or injury to persons or their personal property. Neither do we accept liability for any inconvenience arising from any temporary defects or stoppage in supply of water, gas, electricity or plumbing. Nor will the owners accept liability for any loss or damage caused by weather conditions, natural disasters, acts of God or other reasons beyond our control.
Cooking in the cabin: Please do not put any type of cooking oil or any other kind of oil down any of our drains. Doing so causes irreversible and very expensive damage to our septic system.
Parking: Only light passenger vehicles, pickup trucks, vans etc are allowed on the property. No trailers, RV's or commercial vehicles are allowed on our property at any time. Parking and driving is permitted on graveled area only. Please do not park or drive on the grass. Doing so may cause damage to our septic system.
Camp Fires: Camp fires are permitted only in the fire ring by the river.
Firearms: No firearms or weapons of any type allowed on our property. This includes BB guns, paint ball guns, bows/arrows.
Policy: This Policy is subject to change without notice.